Returns
Our 30-day returns policy — what's eligible, how to send things back, and what happens next.
The Essentials
We offer a 30-day returns policy beginning on the day you receive your goods. Within this period you can return your items for store credit or an exchange. If a cash refund is requested for an online order (not including damaged games) instead of store credit or an exchange, the PayPal or card processing fees we have been charged will be deducted from the refund.
Once 30 days have passed since you received your goods, we're unable to offer store credit or an exchange.
In the rare circumstance you have received an incorrect item, please inform us within 48 hours of receipt and do not open or use the item you have received.
What Can Be Returned
To be eligible for a return, your item must be unopened and in the same condition that you received it, in the original packaging including the outer cellophane wrapping. For book returns there must be no obvious signs of use.
We can't accept returns if
- The item has been opened.
- The item has been damaged in return transit due to insufficient packaging.
- The item is over the 30-day returns period.
Please note: gift cards are non-returnable. To complete your return, we require a receipt or proof of purchase.
Damaged in Transit?
In the unfortunate event that you receive an item damaged in transit, please contact us at hello@thirstymeeples.co.uk with your name, order number and a description of the damage — a photo helps speed things up a great deal. We need to be informed of any damage within 48 hours of receipt, so please check your product as soon as it arrives. Please do not remove the outer cellophane wrapping or otherwise open the game.
Then await further instruction from a member of our sales team — emails are usually answered within 1 working day.
If game components are missing or misprinted, the fastest route is usually the publisher's own replacement-parts service — see our FAQ for details.
How to Return an Item
In person
Returns can be made directly to one of our cafés — a café manager will be glad to assist you.
By post
Please don't put tape or labels directly onto the product packaging, as this makes the product unsaleable. Cover the product with protective packaging, ideally an outer cardboard box, before applying tape or labels, and include your name and order number. Send returns to:
Thirsty Meeples, Unit 5 Wroslyn Road Industrial Estate, Freeland, Oxon OX29 8HZ
You are responsible for the shipping costs of returning your item, and these are non-refundable. Shipping fees paid on the original order are also not refunded as part of a return, and where an order qualified for free shipping, Thirsty Meeples reserves the right to deduct the cost of shipping from the amount refunded.
Processing, Exchanges & More
Processing times
Returns take 2–4 days to process once we've received the goods. When processed, a member of our returns team will confirm the action taken by email. Refunds are automatically issued as store credit to spend in our webstore or café shops.
Exchanges
To exchange an item, email hello@thirstymeeples.co.uk or speak to one of our café managers. If extra payment is required, our returns team will contact you.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, store credit for the value of your return will be issued to you once the returned item is received.
Cancelled orders
If you cancel an order before it ships — including pre-order items — a refund is automatically issued as store credit. If a cash refund is requested instead, the PayPal or card processing fees we have been charged will be deducted from the refund.