Shipping
How we pack, when we dispatch, and what delivery costs — for every order from our webstore.
Dispatch
All online orders are picked from our separate warehouse. We always ensure that your games are well packed before leaving. Wherever possible we'll re-use a cardboard box that we received games in from one of our suppliers — we figure it's better that way for our planet. But we do also use new boxes and wraps. If you have a strong preference either way, please let us know in your Order Comments.
We aim for orders placed before 1:30pm Monday to Friday to be dispatched the same working day. If this is not possible, your order will be dispatched on the next working day. Orders placed outside our Monday to Friday office hours will be dispatched on the next working day.
UK Delivery Rates
Collect in Store
At checkout you'll have the option to collect your order from our cafés in either Oxford or Bath and avoid the shipping charge. We'll notify you by email as soon as your order is ready to collect.
If your item is currently in stock at the café you've chosen, it will normally be available to collect the same day. If it needs to be transferred from our warehouse, collection will take a little longer:
- Allow up to 3 days for Oxford collection orders.
- Allow up to 7 days for Bath collection orders — collection orders are mostly sent over to Bath on Wednesdays, so depending on when you place your order the wait may be shorter or longer.
- Orders are held for a maximum of 21 days before being returned to our warehouse.
Good to Know
International delivery
At this time we do not ship outside the UK.
Working days
Working-day delivery does not include Sundays, Bank Holidays, Public Holidays or substitute days (see the GOV UK website for clarification).
Safe places
If you request that the package is left in a safe place, this will only be done at the discretion of the delivery driver.
Postal delays
Shipping times are not guaranteed. From time to time unforeseen problems outside of our control can lead to postal delays. We do not accept responsibility for these and will not refund shipping fees in these circumstances. If it is imperative that your order reaches you the next working day, please contact us so we can quote for a guaranteed next-day postal service.