When we are notified of a new item, we will list it for pre-order with an estimated arrival window. Pre-order means we are taking advanced orders for an item. It has not been received yet and we are unable to ship until a later date. The pre-order option is good way to lock in your order for an item that could potentially sell out by the time we are ready to ship. Pre-orders will be fulfilled in the order that they are placed.
We no longer require payment in advance for pre-order items.
Placing an Order for a Pre-Order Item
The process for placing a pre-order is the same as for ordering anything else through our webstore, except no payment details are taken at the final stage. Instead you will be asked to confirm your pre-order following which you will be emailed a Confirmation Order for your pre-order item.
IMPORTANT: Please do not add in stock and pre-order items on the same order; these need to be submitted on separate orders. Any in stock items ordered together with a pre-order will not be reserved. Additional items can be added to a pre-order once it is in stock and ready to ship.
ALSO: Please place separate orders for pre-order items unless they are part of a set and will be released and made available at the same time.
Paying for a Pre-Order Item
Payment for a pre-order item is not required until closer to inventory arrival. Once we are notified by a supplier that a pre-order item is about to ship we will e-mail you an invoice for payment. This invoice will direct you to the checkout page of our webstore where final payment can then be made. At this time any gift cards or loyalty vouchers can also be applied, other items from our store can also be added.
You will have 3 days to complete payment; if payment is not received within this time frame, your pre-order will be cancelled, and inventory opened to the public.
Once payment is made you will receive an email confirmation from us of your order. Further emails will be sent once your order ships including tracking information.
Payment in Advance on Pre-Order Items
If you wish to, you can make payment for a pre-order item at any point after placing your order. Please email us at email@example.com quoting your order number and we will email you your invoice for payment.
Please note, we cannot accept payment for pre-order items using PayPal owing to their restrictions on the pre-selling of items not yet in stock.
Cancellation on Pre-Order Items
You can cancel any pre-order items that you have on order any time prior to shipment.
Please send all pre-order cancellation requests via email to: firstname.lastname@example.org and reference the order # in the subject heading.
Please be aware: store credit will be provided for cancellation of a paid in advance pre-order item. If a cash refund is requested instead of store credit, then the PayPal or card processing that we have been charged will be deducted from the refund.
Estimated Arrival Window
All pre-order items will be designated with an estimated arrival window. This estimated arrival window may change based on updated feedback from our suppliers. We will update our listings once we have confirmed something has changed. We cannot guarantee pre-order items will arrive as per the estimated arrival window and we will not provide any compensation for any pre-order items that do not arrive in this said window.
Pricing on Pre-Order Items
In some rare cases, the price on a pre-order item may change after being listed.If the price is reduced prior to shipping, your price will be adjusted so that you receive the lowest price.
In rare circumstances, mandatory price increases may also happen to a pre-order item. This could occur when one of our suppliers solicits the item with a pricing error or when currency or tax rates are amended. In the event that the price increases, we will notify the affected customers. As always you are free to cancel your pre-order at any time.
We will try our best to fill every pre-order, but in rare cases a situation may be out of our control. If we cannot fulfill your pre-order, we will notify you immediately and process a refund if payment has been made in advance. Keep in mind, no compensation will be provided for any inconveniences.
If you submit an order on a pre-order item, you agree to comply with our Pre-Order Policy as noted.
We reserve the right to amend our policies at any time.