To give you the best possible chance of securing your product, you are able to place a pre-order to reserve a new product due to be released in the near future. Doing this will allocate stock to your order. Pre-orders will be fulfilled in the order that they are placed. The quicker your pre-order is placed the earlier your goods will be received.
When placing a Pre-order using debit / credit card payment you will be charged for the full amount of the order being placed. In practice this will normally occur within 2 working days. When placing a Pre-order using Paypal or Amazon Pay the full payment will be sent to us at the time the order is placed.
All pre-order dates given have been provided by the UK distributor, however these are subject to changes beyond our control. In the event a Pre-order is delayed we will notify all customers in the unlikely event of any changes as quickly as possible.
Please note that if any other products are ordered in conjunction with a Pre-order item; unless we are instructed otherwise, these will be held until we can fulfil the whole order.
If the price of your pre-order decreases between time of your order and the release date we will refund you the difference. If for reasons beyond our control, the price of a pre-ordered item increases we will contact you to discuss this.
If you wish to cancel a Pre-order then please contact us, quoting your order number, and we will issue you a refund. Any Meeple Stars earned through our Reward Programme will be deducted from your customer account.