Placing a Pre-Order
When a new item is announced, we will list it for pre-order with an estimated arrival window. Please note that the expected release date is only an estimate and is subject to change. The actual delivery of the product may occur earlier or later than expected due to factors such as supplier delays, production issues, shipping, customs, or licencing processes.
These types of delays are common in the world of board games and are unfortunately beyond our control. If you would like to check the status of your pre-order, we are happy to enquire with our suppliers, though please be aware we currently do not have an automatic notification system for changes in delivery times.
If you order multiple items, including a pre-order, in one order, all items will be delivered to you at once. This means that your order will not be shipped until the pre-ordered item (and all other products in your order) have arrived at Thirsty Meeples. If a pre-ordered product arrives earlier, we will, of course, set it aside in our warehouse. To receive deliverable items sooner, please place two separate orders: one with the deliverable items, and another with the pre-order(s).
Once the pre-order item arrives at Thirsty Meeples’ warehouse, it will be shipped to you within 1-2 business days.
Paying for a Pre-Order
To secure a pre-order, we offer two payment options: pay in full or pay a 10% deposit.
- Full Payment: Pay the full amount for your pre-order straight away.
- Deposit: When you pay a deposit, your payment method will be kept on file to allow us to charge the remaining balance before we ship the order. Once your order is ready for shipping, your payment method will be charged automatically and then removed for security.
You can also pay the remaining balance early:
- Go to your order confirmation email and click “View Order”.
- Select “Pay Now” and complete the checkout to pay the remaining balance.
If your payment method is expiring, you can update it by following these steps:
- In your order confirmation email, click “View Order”.
- In the box titled “This order has a payment due in the future”, click “click here” to manage your payment.
- Click “Update payment method”, and an email will guide you on updating the payment method on file.
Cancelling a Pre-Order
You may cancel any pre-order item at any time before it ships, whether paid in full or with a deposit.
To cancel, please email us at hello@thirstymeeples.co.uk and include your order number in the subject line.
Note: Store credit will be issued for the cancellation of any pre-order item paid for in advance. If you prefer a cash refund instead of store credit, any PayPal or card processing fees will be deducted from the refund.
Estimated Arrival Window
All pre-order items display an estimated arrival window, which may change based on updated information from our suppliers. We will update our listings if we receive confirmation of any changes. Please note that we cannot guarantee that pre-order items will arrive within the estimated arrival window, and we do not offer compensation for items that do not arrive within this timeframe.
Pricing on pre-order items
In rare cases, the price of a pre-order item may change after it is listed. If the price is reduced before shipping, your order will be adjusted to the lower price.
Occasionally, mandatory price increases may occur for a pre-order item. This can happen if our supplier listed the item with a pricing error or if there are changes in currency or tax rates. If a price increase affects your order, we will notify you, and as always, you are free to cancel your pre-order at any time.