If you have purchased a new product which has faulty or missing items, the fastest way for you to get a missing component is to be in direct contact with the original publisher. Most publishers have their own service that provide players with missing components.
The following is a list of the more prominent publishers preferred methods of dealing with missing components. If the publisher of your game is not listed, or if you have no response from the listed publisher, then please contact us so that we can assist.
The following publishers and brands are owned by Asmodee, and spare parts are handled by Asmodee's spare part service: https://parts.asmodeena.com/partsrequests/
(Includes - Asmodee, Days of Wonder, Enigma Distribution, Fantasy Flight Games, Z-Man Games, and English editions of all Catan products. Bombyx, Edge Entertainment, Esdevium, Filosofia, GameWorks, Libellud, Ludically, Ludonaute, Pearl Games, Plaid Hat Games, Repos Production, Space Cowboys, Windrider Games, Ystari Games)
Alderac Entertainment Group (AEG):
Missing or faulty parts in AEG products can be reported to email@example.com.
Iello contact form: https://iello.desk.com/customer/portal/emails/new
Pegasus Spiele contact form //www.pegasus.de/en/contact/
Stronghold Games contact details: https://strongholdgames.com/store/information/missing-damaged-parts/
Queen Games missing parts contact form: http://www.queen-games.com/en/missing-parts/
Missing or defective components should be reported at firstname.lastname@example.org. Please include your address, a copy of the receipt, and preferrably also your phone number.
Rio Grande Games:
Rio Grande Games contact form: http://riograndegames.com/customer_service.html
Steve Jackson Games:
Missing or faulty parts in Steve Jackson Games products can be reported to email@example.com.
Tasty Minstrel Games (TMG):
Missing or faulty parts in TMG products can be reported to firstname.lastname@example.org.