A Song of Ice & Fire: Tabletop Miniatures Game – Neutral Heroes 1

All online orders are picked from our separate warehouse. We always ensure that your games are well packed before leaving. Wherever possible we'll re-use a cardboard box that we received games in from one of our suppliers. We figure it's better that way for our planet. But we do also use new boxes and wraps. If you have a strong preference either way please let us know in your Order Comments. 

Our warehouse operates Monday to Friday, except bank holidays. Orders placed on a working day before 1:30pm will be packed and despatched that same day. All order are sent tracked via the Royal Mail. You will be able to follow your order from our warehouse to your delivery destination once your order has been fulfilled.

Postage is worked out by spend and delivery type. These options are listed below. There is also the option to collect your online order at our café, no delivery charge is made.  

Important note on shipping times: none of the below shipping times are guaranteed. From time to time unforeseen problems that are outside of our control can lead to postal delays. We do not accept responsibility for this these and will not refund shipping fees in these circumstance. If it is imperative that your order must reach reach you the next working day please contact us so that we can quote for a guaranteed next day postal service.

FREE SHIPPING: ROYAL MAIL TRACKED 48 - UNITED KINGDOM
Spend over £50 and automatically receive free Royal Mail Tracked 48 UK shipping. You will have the option to upgrade your shipping method should you need a speedier service.

EXPRESS SHIPPING: ROYAL MAIL TRACKED 24 - UNITED KINGDOM 
This is a tracked service so you can check your delivery is on the way. Your order should arrive the next working day from day of despatch. Deliveries are made on Saturdays. You will be sent an email or SMS message to confirm delivery. We charge a flat-rate of £5 for Tracked 24 orders, meaning you can order multiple items with no increase in shipping costs.

STANDARD SHIPPING: ROYAL MAIL TRACKED 48 - UNITED KINGDOM 
This is a tracked service so you can check your delivery is on the way. Your order should arrive 2 working days from day of despatch. Deliveries are made on Saturdays. You will be sent an email or SMS message to confirm delivery. We charge a flat-rate of £4.00 for Tracked 48 orders, meaning you can order multiple items with no increase in shipping costs.

COLLECT AT THE CAFÉ 
At check-out you will to have the option to collect your order from our café in Oxford and avoid the shipping charge. We will notify you by email as soon as your order is ready to collect. Orders will be held for a maximum of 21 days before being returned to our warehouse.

ADDITIONAL INFORMATION

• All delivery costs are present at the 'My Basket' screen once the shipping destination is chosen, before any money is taken.
• Please note next working day delivery does not include Sunday, Bank Holidays, Public Holidays and substitute days (see the GOV UK website for clarification). 
• If you request that the package is left in a safe place, this will only be done at the discretion of the delivery driver.  
• Can't be home for delivery? Don't worry - Thirsty Meeples can ship to any UK address so you can have your order delivered to your place of work, to a friend, a relative or neighbour. Simply enter your preferred delivery address when checking out.

Please note that if any other products are ordered in conjunction with a pre-order item these will be held until we can fulfil the whole order.

Should you wish to subsequently split the order with in-stock items sent separately then please contact us. Our usual shipping fees will apply to each such order sent.

When placing a pre-order using debit / credit card payment you will be charged for the full amount of the order being placed. In practice this will normally occur within 2 working days. When placing a pre-order using Paypal, Apple Pay or Amazon Pay the full payment will be sent to us at the time the order is placed.

All pre-order dates given have been provided by the relevant UK distributor, however these are subject to changes beyond our control. We do our upmost to keep the estimated release dates as accurate as possible on the product page for each pre-order item. Please refer to these for updates on the most current estimate for the shipping date. 

If you wish to cancel a pre-order before release then please contact us, quoting your order number, and we will issue you a refund. Any Meeple Stars earned through our Reward Programme will be deducted from your customer account.